Lindner Benelux BV supports its suppliers with account management. We play an important role for our suppliers:
-Presentation of the supplier to the (potential) customer.
-Visits of (potential) customers.
-Mediation between supplier and customer.
-Discuss sensitive topics.
-Sense needs of the customers and translating them into the supplier’s ability.
-Contact for complaints and claims. Fast on-site to investigate cause and severity.
-Maintain contact with the design world.
Account management is important for our customers (and therefore important for our suppliers):
-Mediation between customer and supplier.
-Knowledge of language and cultural differences.
-A certain technical insight.
-Order processing and deadline monitoring.
-Maintain contact between customer and supplier.
-Involvement when complaints and/or delivery problems.
-Contact for questions and comments.
-Fast on-site in case of problems or developments.
-Organize and guide the customer with visits to the supplier.
Self we add to this:
-We support and play an active role in account management, acquisition, and after sales.
-We process orders, translations, monitor delivery times and quality of supplies.
-We are a constant factor in the relationship between supplier and buyer by the long-term connections with our suppliers.
-We are an important partner due to our strong, diverse but specialized portfolio.
-We use our strong portfolio for our commercial activities. This benefits the customer and the supplier. It makes us effective!
-We know our suppliers and customers.
-We are fluent in different languages
-We have a good sense for the relational aspect of doing business.
-We invest in our relationships and strive to build and maintain long-term relationship between the parties.